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  • Beware. Be very wary. I've had good luck in the past but my last time using Stanley Steemer will be my last time ever. I had a crew of two out to clean my carpets. One gentleman did most of the work and did it competently. The other man was young and seemed inexperienced. He flooded my master bedroom carpet and left it sopping wet. He used our master bathroom without asking and left black shoe prints all the way to the toilet and back (and he took his time in there). As the other man was finishing the stairs the inexperienced man asked me to consider using their furniture cleaning service. This was before I realized he'd left the master bedroom so wet, left shoe prints on my nice master bath tile and left such a smell in my master bathroom. I reluctantly agreed to let him show me what they could do and he proceeded to "clean" part of one of my living room chairs. I could see NO difference. He quoted a ridiculous price and I passed. He then tried to sell me something else, and I passed. He then got angry with me as if there was an understanding that i would purchase additional services. Eventually the other guy finished and I got them to leave. Very unpleasant experience. I called the office and asked for a manager. He offered to come out and clean the master bedroom again. He didn't seem to get that the issue was TOO MUCH water and shampoo on the carpet. He seemed to think that having a senior crew putting down more fluid would help. I kept refusing. He finally offered me 10% off my "next" carpet cleaning. I told him that there would not be a "next" with his company. I purchased a shop vac and got as much of the water as I could out of the master bedroom carpet. I also turned on the HVAC, ceiling fan and too other fans in an effort to get the carpet dried out quickly. It took about a day and a half but in the end, both the pad and carpet needed to be replaced. It was simply too much water and too much cleaning solution. Others learned their lesson before me. I learned it that time. Never again.
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