I've been a customer of this Terrible for oil change and smog at least for a decade - it's near my house and the service used to be fast and efficient. Not any more. I've experienced bad customer service in my last 2 visits. The first time I thought it was probably one bad apple that would be replaced by my next visit. The manager had rudely asked for my ID even though my AMEX had my picture on it. Today, I took my car for smog; I was told to wait in line and that it would be a 5-minute wait. My car was next, but the wait ended up being 30 minutes. Then, without any update, a mechanic moves my car out of the line, and when I ask what was going on - he says that they were not doing smog anymore because the internet was down, and he moved another car to my spot! Terrible! That was my last visit! Time to find another place for oil change and smog.