Received a note back from management - so figured I best update. Great reviews, so we thought we'd give it a chance. We ordered at the bar as is the custom. No problem there - but the system asks for tip up front - we thought it only gives you three options for tip, which is requested BEFORE any service or any food to taste.. odd. We missed that you can select either custom or no tip. That's good - wish we would have noted that at the time! Our bad. Just for me - it's odd to tip a normal 20+ percentage when you order at the bar, run your payment yourself, and the service is really only bringing the food to the table. The food was good. Not OMG WOW THIS IS GREAT - but good and solid. (We ordered burgers). The service - friendly - but normal - nothing out of the ordinary. The beer? Cold - but again - not a lot of selections, but it was good. It was trivia night - so the place was busy - and the person coming around to the tables to talk was LOUD. Lots of background noise and not much ability for the location to muffle. It was also an expensive evening out. Probably won't be back, but I think a lot of folks won't have a problem with the things that distracted me.