They were able to get me in for an appointment within a day or two of me calling. I showed up 10 minutes early and they started working on my car right away. I got an oil change and when he asked if I had any coupons and I said no, he offered to give me a $10 off coupon. I also had a rattling under my car. They found that my heating vent was bent so they just bent it back for no charge! Friendly and efficient! I would go back again for sure!