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| - I bought a Jeep Patriot 2011 this past April 2016. When I got the Jeep and did the test drive I heard a squeaky noise coming from the breaks and asked the seller if the breaks were new or used. The gentleman told me that the breaks were new and that is why there is a noise and to give them a few days to set with the Jeep. I bought the Jeep 45 minutes later and took it home, for the next few month the noise was coming and going. When the oil change time came in October, I just drove the truck up to that time for about 4000 miles.
When I took the truck to have the oil change, I asked the guy if they could check my breaks because these are new and the noise was not going away. So I had a seat at the place and waited for the oil change, and OH SURPRISE.... The breaks were 60% gone. The mechanic told me that the breaks were not changed and the parts were old (Breaks and the system that activates the pressure on them) over $500 dollars in parts and labor to have them replaced.
I went back to the store in Henderson, Nevada and spoke with a supervisor the same day (The last Sunday of October) and explained to him the situation, asked him to have one of his mechanics check the breaks on the back (I did not change them at that moment I want him to see the breaks and what they sold me, lying, because that is what they did) and OH SURPRISE, the supervisor refuse to help me nor check the breaks. He told me to call the 'Carmax Corporations' and I did on November 4th, I spoke with 'Ciera' and explained all again, the next day I had a call from Henderson, Nevada Carmax Dealer spoke with 'Robert', AGAIN, explained to him all the situation; he told me about the 30 days warranty and that they do not change the breaks on a car unless it is needed, that the mechanics makes the decision on whether they are still good or not. So, Robert told me that I was going to have a solution on this case in no longer than 24 hrs.... Yes, you are correct, he never call me back. 14 days went by and I call the Henderson store, nobody knew who was the person helping me and want me to explained all over again, so I hung up the phone and call CORPORATION AGAIN, spoke with 'JIM' gave the 'FUCKING' information AGAIN... He told me that I should get a call in no more than 24 hrs. and yes, nobody called me and today 5 days later I'm calling 'CORPORATION AGAIN'.
They also lied to me in regards the 'Extended Warranty' that I purchase for $2000 dollars. Saying that this was good for 125k miles or 4 years.... No, it is good until the odometer reaches 125k (I bought the Jeep with 75k) or 4 years, and yes, they just don't give a fuck about my complained.
If I could turn back time I will not step a foot into CARMAX, terrible customer service, lies, unwilling to help, poor service, they just wanted my money and they got it. Now 7 month later and more than $700 dollars in parts because something else already happened with the axel, I'm still waiting for them to call me back. First call November 4th today dates November 22nd.
I could have gotten the Jeep at the Dealer with new breaks for the same price. Very disappointed, not just because CARMAX, because of the people working there and the customer service. All three are very low class, and don't give a shit about customers, they still don't understand that I could have an accident with my family, because they put me at risk with a Jeep and used breaks.
Esteban Fassio
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