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| - Very disappointed after stopping by Ceili Cottage for lunch today. My friend placed an order for a gin & tonic and burger with salad and I had a pint and ordered a Melton Mowbray Pie. Five minutes later I was advised the pie wasn't available. My second choice, Bangers and Mash also not available. So I gave up and ordered the burger and salad, the burger well done please! The burgers were brought out and after the waitress explained, "so that you don't get confused", that the red squeeze bottle is ketchup and the yellow one mustard, off she went and we dived into the burgers.
Specifically the medium, not well done burgers. My friend who has a stomach for pink meat kept on eating. I, on the other hand, get nauseous at the sight of uncooked meat, got up to find the waitress who had disappeared from sight. Inside the bar there wasn't a single staff member to be found. After yelling hello for a couple of minutes I went to the kitchen door and finally got the attention of a cook. I asked if he could get the waitress and he shrugged, looked at the plate and grumbled "I don't know". So, seeing the apron I said "well I'm just wondering if I can get this cooked some more...I can only eat well done meat". He grabs the plate and inserts his full dirty, greasy thumb (seriously, whole thumb) into the burger patty and says "it is well done". To which i say"I mean like no red, well done". He sighs in exasperation, turns his back and mutters that he'll throw it back on the grill.
Without a word I go back outside to the patio and to my friend who is now half done his lunch. Strangely, the waitress has yet to make an appearance during this entire time. Well, now after another five minutes, she comes out to the patio and says "sorry, but the chef won't cook your burger any further and is unwilling to cook you another burger but ...we can offer you something else from the menu"! My mouth, fully agape, stutters "seriously"? My friend who just finished his last bite, says no, just the bill. She apologizes but then says," well, I looked at the meat and it looked well done". But, I say, it's still bright pink in the middle to which she says "well, actually that means it's well done". Now losing patience I retort, "well done means fully cooked". And what does she say??? "Well, actually, we don't cook ANY of our meats well done here, not even our sausages"!!! To which I replied, perhaps you should have told me that when I ordered a well done burger.
So one hour after arriving,we leave; me with an empty stomach. But before we leave the waitress bring the bill and announces, as though she's done us a favour, that they are not charging for the burgers. Seriously?? You mean for the burger I didn't get. And the burger my friend had to eat on his own. Thanks a bunch.
I write this because I can only guess that the owners don't know that their chef is a $&!* and should be replaced and the waitress needs a few tips....like only answer questions you are asked. Not to be rude, but I have an hour for lunch so I don't feel like the waitress speaking for half of it. If I wanted to know where the pub sources all of its food from sausages to mushrooms, I would have asked! And no need to tell me what Melton Mowbray Pie is after I've placed the order (if I hadn't of known, I would have asked before ordering it).
After having gone there for over four years I won't be going again. The patio is nice, but that's it now. Theres are tons of other pubs and patios nearby. Not to mention, my backyard is nicer, beer cheaper, my burgers don't moo and there is no waitress nearby who likes educate you about the in and outs of condiment bottles and redefine basic common cooking terms.
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