rev:text
| - This place was really nice once but it has taken such a nose-dive now that even the casino bathrooms look like they're in a gas station.
The check-in process takes a really long time even when they have most of the windows operating, but the problem for us when we stayed here this past week was that the A/C didn't work. Or more precisely, it runs but it doesn't get any cooler than 80.
We went to our room, it was warm, so we set the A/C on high to cool the room quickly. Didn't happen, as the unit blew warm air, even after we return a few hours later to a still hot room. I got on the phone, which put me through a series of recordings, then an operator (hitting the "front desk" button on the phone takes you everywhere but there) before speaking to a desk clerk to to tell her that our A/C wasn't working and we wanted to switch rooms. While I'm sitting on the bed, which is still made up, I look down and see that the sheets and a pillowcase have BIG, deep yellow stains all over them. They are so big and dark that there is no way the staff didn't see them. And I'm wondering, "what the hell is that?"
The front desk told us to come down, and we told a clerk that the A/C in the room wasn't working. She gave us an upgrade to a tower room, which had much nicer furniture and clean bedding. HOWEVER, the A/C didn't work any better at all. We came to the conclusion that they had set the units to a temperature, which seemed to be 80 degrees. We had spent two hours of our trip dealing with the rooms, so we gave up. My husband actually had to pull the chair under the warm vent and slept there because it was cooler than the bed. Sounds like a comfortable hotel, huh?
|