This was probably the worst experience ever! We were waiting for 4 plus hours just to get financed for a car when we were already approved through a main bank that is their preferred bank. The inital sales person we spoke to never mentioned they were short staffed and at 4pm on Sunday they only had one person in finance. We were told it would be about 45 min for the financing part alone. And this was after they introduced us to another Service Member to "kill time". Instead it took 2 1/2 hours for just the wait time. The finance part took 15 min. We got there at 4 pm and left at 8 when the shop closes at 7pm on Sundays. The worst part was they wouldnt offer any services for our wait time. When we spoke to the manager he did not care and just told us "oh well sorry". We attempted to walk out finally with our 2 small children who had also been with us this whole time and if it weren't for Sejla Sacic we would have left without a car. She was the only one that showed any empathy. This experience could have been a fluke but next time when your short staffed a heads up would be nice. The car we got was a great deal and if you decide to go any way ask for Sejla (pronounced Shayla).