I didn't have direct contact with the staff since I tagged along with a friend but they didn't seem available on the floor. The store was a mess, it could be because it was near closing time. One of the cashiers yelled across the store that the cash upstairs was open and that there wasn't a line but I didn't see anyone move from the line haha. The location is conveniently located on Queen St W. I may pop in if I'm in the area but the disarray of the other night has been off putting.