7/2015 I took my minivan back as usual to have an inspection done and upon getting it back I noticed that a front quarter panel and light assembly had been damaged. Jeff suggested they would put a replacement turn signal light assembly but did not accept my body shop estimate for the quarter panel. It seemed pretty obvious that one of the techs may have run into the interior or exterior wall of the building they are in as the flat grey paint was on the car. I spent several months getting the run around from their conflict resolution department higher ups after escalating the issue with corporate. They give the appearance that they will return your calls then never do; all in the hopes that you will give up I would assume. I didn't but they still try to settle with you for less.
This isn't the only time they tried to sell me a line of crap either. They once did an inspection for me the year before and insisted the brake rotors be replaced when I had just replaced the pads myself after the initial inspection and they were in good shape. I've heard other horror stories recently too.