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| - Ehhhhhh, I hate to be the first to give the below-outstanding review. But I have to. First of all, I would like to start by saying I have extensive experience in staying in these type of living accommodations. So I am NOT a person offended by the idea of a hostel after staying in the ritz all my life. I lived in Europe for quite some time, and have stayed in many many hostels.
As far as a hostel goes, this place was clean, accommodating, and the space was plenty sufficient.
Positives;
I stayed in a shared room, the room only held 6 people.. so that was nicer than the conventional 20 bed bay. They had lockers for each person in the room, and if you bring your own lock you can lock up your personal goods and feel plenty secure. The rooftop deck was cool. The kitchen area was very nice.
Negatives;
Ehh I hate saying to much negative about this place. But they forced my hand.
One of the big selling points of this place was customer service. I just didn't see it. The people that worked at the desk were ok, but not the friendly travel guide type that they advertise. I was there for a couple days, the door to our room did not work properly.. to the point where most the time there had to be someone in the room to let people in, regardless of the time of day. Multiple different people in the room, that had been there longer than me.. said it has been going on for quite some time. Every day I was there we brought it up to the staff, the guys that had been there longer said they had brought it up over a week ago.
***And they didn't attempt to get it fixed!
Unacceptable in my mind.
In conclusion;
I will stay here again. But only because of the cost. Can't beat it in that regard. But they need to realize regardless of what they charge, they must live up to their customer service standards... or they will eventually just sink into nothing.
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