This is the only Cox store i've been to so far and i've been here twice so far. Both experiences were alright. The first one was good only because the wait time was under 5 minutes, the employee that helped me was extremely nice and got what I needed done very fast which I appreciated. The second time I came here was to drop off my old router that I did not need anymore. I walked in, gave the employee at the desk my old router and then asked if I could have a copy of my receipt. He said I would have to wait for my receipt. So, I gave him my name for them to call out when they were ready and sat down. I waited for about 20 minutes and my name had not been called yet. So I went back to the guy by the door and asked if I was literally just waiting for a piece of paper that said I returned the router and he said 'yes'. He also said that wait was about another 25-30 minutes. I ended up walking out because I refused to seriously wait 45 minutes for a receipt! The customer service can be way better at this store and the wait times suck. I would much rather call Cox over the phone than have to go back to this location.