For the last couple of months, my garage door had been making a groaning / popping noise. Coming home from work today I saw the 1st call truck at my neighbors house. Seizing the opportunity, I approached and asked the tech if he had a moment to asses my garage door noises, and give me a quote. He smiled said his name was Patrick, he told me he would be right over. When he arrived, he watched the door go down, then up. He gave me a couple of options, then he went to work. The 20 year old door works perfect. The door is so aligned that the motor is not as loud. The door doesn't make groaning, or popping noises anymore. Friendly, knowledgeable, and fair. 1st Call Rocks. Thank you Patrick.