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| - Absolutely horrible and very unprofessional practice. Save your time and energy and don't bother with this place.
I went in as a first time patient due to knee pain as well as pain in both my shoulders. The doctor (first name Sarah) said it could be lupus or some other auto-immune disease so she sent to have my blood taken and lab work done. I was told I would get results back in 3 to 5 days (first blood draw was on Friday July 3, 2015). I received a call from a receptionist the following Wednesday telling me that the lab they send my blood work to never came to pick up the blood work done that day, so I need to come back in and get my blood re-drawn. And I understand mistakes happen, but what I don't understand is why they waited until the following Wednesday to let me know I have to come in to get my blood re- drawn again. Why not Monday, the next business day after the mistake happened? Why not Tuesday? I have no idea. They also told me I could walk in at any time and they would immediately take me back to get my blood drawn for me.
I walk in the following day on Thursday, just as they told me to, and ended up waiting over 30 minutes with my two year old to be taken back.... If your practice has made a mistake and you need a patient to come in again, you need to make them a priority. Get them in for a quick blood draw and have them on their way. It wouldn't hold up any appointments for very long.
Anyway, I received a voicemail from the office today (7-14) letting me know my "medical records" were available to be picked up. No mention of my lab work. I called back for clarification and spoke to a receptionist that told me just what she saw on the computer and that everything I requested was available to be picked up.... I was under the impression that my lab work results could be released to me over the phone so I didn't have to drive down there again. The receptionist said my lab work was back and that I could get it released to me over the phone but she's not a medical assistant so she needed to transfer me to one. Okay great.
I should have figured it would go straight to voicemail. I left a very detailed message about me just wanting my lab results back. About 20 minutes later I get a call back from the same guy that left me the first voicemail about my medical records!! Once again stating to me that they are avaailable for pick up to be transferred. I never once requested any medical records! Ever!! Just my lab results! Something I thought was very standard and simple.
He said he would get me over to a medical assistant. I said okay great so you're going to get me in touch with someone that can give me my lab results? He said yes. I said "okay great. Thanks." And then he said okay thanks, bye!" What???
I immediately call back and get the same guy, and ask to speak to the office manager. He says she's in with a doctor right now so it would be about 20 to 30 minutes. I told him I would wait.
I waited almost 40 minutes before hanging up, and not even two minutes later I get a call back from the office manager.
I explain everything to her. Right from the beginning up until the last phone call I had with someone else in the office. She then offers to pull up my lab results and read them to me, although she isn't a medical assistant so she wouldn't be able to explain anything to me.
I ask to speak to a medical assistant so I can get my results explained. I wait 10 minutes and a medical assistant gets on the line and says "I don't know what's going on. I was told you're upset about records being transferred...? Would you mind explaining everything to me so I understand?"
At this point I was done with this place and just wanted my lab results . I told her not to worry about it and asked if she could provide them to me.
FINALLY. after all of that.... I have my lab results.
Again, as I told the office manager, I understand mistakes happen. It was a holiday weekend and I get it. But it was the way the mistake was handled and all the effort it took for me to just get my lab results.
I won't be returning to this practice.
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