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  • This is a typical car dealership, as friendly as they all appear, they are there to sell cars, remember they are not your friends. This was my first experience buying a used car in Arizona. I saw one of their advertisement on TV, Car for Clunkers, $3500 cash for your old cars. When I got there and evaluated my car they immediately found reasons within minutes not to honor their publicity. They will find a reason to give you less money. Typical to get you through the door. They noticed that I was not happy about the overall price, they increased a bit the value of my old car but not to the $3500 advertise and removed $1000 from the extra options they were trying to push on me, that were costing 1395$. Don't take their pushed options, however I got suck in to pay for the ZAKTEK paint protector, $350, to find out afterword that you can get single coat application of ZAKTEK for $29 in Scottsdale, check on line. My cost included 3 years of application, one coat every 6 months but on top of that there is no product warranty because the car is not eligible according to the fine print of the contract. So I get one application every 6 months for 3 years that is 6 applications for a cost of $358 instead of $180 somewhere else. Be aware of extra options the push on you. But really where I was most dissatisfied and I sadly deplore that my salesmen, however very friendly before I bought the car never returned any of my inquiries following the sale, it has been one week and no word, radio silence. Would I go back, probably, I would be more prepared, I know what to expect now, I know the game, so remember get every thing in writing before you signed the doted line. If it is not in the contract you better forfeit. EDITING UPDATE: Coincidence or not after posting I got a call from their department regarding the car key and an appointment has been set up to make a second key. So it appears everything ends well. I'll give them the benefice of the doubt, that they are a busy dealership but they need to upscale their response time. Once you can talk to them they are trying to be helpful. Thank you.
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