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  • If I can I would give "0" Star. I choose this bank for convenience and close to where I live. Boy!!!. Am I getting a surprised. Fist the bank screw up the account. Using my SS # as on my husband ATM card. 2. when I tried to call the 866 number for setup ATM pin number. The systems can't remember my phone number I applied with and SS # was set up wrong with my husband and me. The systems making me to go to the loop and taking me to those operator which can't understand a word of what I said. asking me over and over to get the number and name correct. Beside those operators can't take care the business in one call. I have to called call back so many times just to get the activate and get the pin. Why don't they just take care the customer in one call. instead of making me to chase the rainbow. After the first called, they want me to hang up and redial the number again just to get the pin. Why can they give me the pin in one call. Did I said the bank screw up my husband card with my SS#? So the Systems doesn't recognize the phone number I applied to open the account with or the SS#. Since the bank already mess up the account, why can the systems recognize the information. I called the 866 numbers at lease 5 times trying to setup my account but failed. Ever time I called, I have to repeat my husband card numbers, the DOB, SS#, address over and over again for at lease more than 5 times just to setup for pin number and still didn't get my pin number due to the systems can't recognize the information. I was wonder who screw up my account in the first place. HELLOOOOOO.... I just want to activate my card and get the pin number. that is call. WHY make it so hard for the customer to go around and around. I have not try my card yet. It is just my husband card I am trying to setup.... Even one card, I was chasing the rainbow to the end of the world. DAMmmm.. I closed the account right away.
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