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| - Beware. They have had some sort of theft problem. Not sure if issue is still going on. Read on.
Normally, I wouldn't let that affect a yelp review about their services, but actually it's a big issue because of the way they handled it.
I was given a call the morning my car was ready and asked if I had removed the (new) battery from my car overnight. The reason was that someone has stolen the battery, but they wanted to wait until *after* they did the work to let me know. Red flag 1.
I called a policeman to file a report. At this point, the owner (Jason) was *not* surprised by the event. He explained to the policeman and me that there has been a string of thefts and break-ins recently. I asked why he didn't lock the car, if there was a string of break-ins. **They don't lock the cars in their lots, he responded -- even overnight** Red flag 2. Even with the recently stolen property, they still don't lock cars?
If this is an issue, why did he not tell me so *I* could lock the car or move it? Red flag 3.
Finally, and the one that ticks me off the most is that he has property insurance which **should** pay for the stolen goods. Instead, I was asked to pay for it. My insurance company contacted him to ask for his insurance (to reimburse me) and he flatly refused to tell them his insurance info and no longer answered my insurance claims agent's emails and calls. Red flag 4.
TL;DR (Too long, didn't read): According to the owner, they have regular theft problems, but don't lock the cars nor tell their customers. In fact, in my case they didn't even tell me my new battery was stolen until *after* they were done servicing the car. And when it was stolen, it was up to **the customer** to buy another. That's just plain dishonest business.
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