Wow !!! What a great experience ! My laptop screen seemed to have a short in it. My screen would pop on and off and I took it to PC Laptops to have them check it out. I was a little hesitant, knowing that I could have a very small problem and be charged for a much larger one. I was greeted at the door by Isaac, with a welcoming smile and outgoing personality. Isaac asked me what was the problem and I explained. He then plugged my computer into another screen and told me what it may or not be. He explained that I may need to purchase a new screen and that he could attach it to my keyboard or that there could a line or plug loose on the inside. He asked me to leave it with him and he would call me when he knew what was wrong. I left the store and within 20 MINUTES Isaac called me back and said it was a loose cable, and it was just fine. Come and pick it up !! WHAAAT??? A truly honest computer technician? I went back to pick up my laptop and settle the bill, Isaac told me that it was so simple and that there was NO CHARGE !! I will definitely use PC Laptops for all my computer needs from here on out , A wonderful HONEST company with outstanding service !!