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  • GROSS LACK OF INTEGRITY This is only my second yelp review. I only post if there is something seriously wrong with the establishment. So here's my story: Had a reservation for party of 7 to celebrate my mother's birthday. Saw this restaurant on Phoenix magazine Best of 2017-18. Appetizers were great. Highly recommend the biscuits and crab spin dip. Entrees were unfortunately underwhelming. However, the food is not why I'm writing this. Upon receiving the bill I noticed a large gratuity percentage of 25%. It doesn't state the actual numerical percentage, having been a former server for several years I just did quick math in my head. I didn't know that our server, LUIS, was standing behind me. I laughed out loud with a spontaneous "woah" reaction. Got my Card out and paid the bill. Luis came back and said he changed the gratuity back to the normal 18%. This immediately tells me that he knew I saw the previously overcharged amount. He offered no explanation. I paid the bill. Spoke with a manager asking what's the customary gratuity, he stated 18%. So how did I get 25. Luis had to of changed it manually he stated. He then said it's the computer screen malfunction and isn't registering inputs correctly and left it at that. No sorry, no deep apology for a very poor experience. He did not care. Upset I spoke to luis aggressively, making sure his dishonesty was recognized. It's my belief that Luis stereotyped me as a young guy that could not afford the bill and therefore could not afford the tip. I would have gladly tipped my standard 20- 22% but instead he got the 18. Overall probably the worst experience I've ever had service wise at a restaurant. There was also no acknowledgement about my mother's birthday even though it was mentioned twice, at the time the reservation was made and when someone called to confirm the reservation.
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