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| - This used to be my go-to place anytime I was meeting friends for a casual dinner. The pizza is very good with an excellent selection of toppings. However, I will never, repeat never, step foot in this establishment again and here is my story ... BAD SERVICE AND RUDE MANAGEMENT.
I was meeting two girlfriends there. When I got there, the manager advised she would not seat me until my entire party arrived, which was kind of rude, but understandable. They fill up fast and the seating is very limited. When we all arrived we were seated. The first interaction we had with our waitress came was a snide comment from her, "I thought there were going to be four of you," implying we had no right to be seated if our entire party was not there.
When the waitress took our drink order my friend ordered a lemonade. This waitress pipes up "The lemonade is homemade and is very tart. Do you still want it?" she says, with a sigh of impatience. My friend says yes. The waitress comes back about 3 minutes later explaining that they are out of lemonade, would she like something else. My friend explained that she could not drink anything with carbonation and did the waitress have another suggestion. She did not and my friend stuck with water. After our food arrived, my friend then asks if they have ice tea as an option. The waitress with the same amount of snideness says "I think so. We brew it fresh and it sometimes run out. Also, it is very minty. Do you still want it?" My friend says yes. And now I'm starting to wonder what is with our waitress. Every time we ask for something she acts like we are inconveniencing her and why didn't she recommend the ice tea when my friend asked her for non-carbonated drink options?
Twenty minutes later our appetizers of garlic cheese bread came and it was good. Another 15 minutes after that our pizza came ... completely wrong. I had ordered a "16" pizza with all mushrooms, all black olives, half sausage and half pepperoni." The pizza came out with all the meat on one half, which is not what I ordered. I indicated to the waitress that this was wrong and she then proceeded to flip back through her order pad and with another heavy sigh started reading my order back. I stopped her and told her that I knew what I ordered and this wasn't it. She offered to have the kitchen make another pizza but "it would be awhile as there are other pizzas ahead of this." I could just feel her begging us to just deal with it and not make her go back for a new pizza. One of my friends had been visiting a friend in the hospital and was going to return to her as soon as were done with dinner so we didn't want to wait for a new pizza and just tried to pick around the stuff. As it turns out, only 1/2 the pizza got eaten as it was just too difficult to deal with.
We never saw our waitress again. Another 20 minutes pass and then the manager sneaks the bill onto our table and walks away. I stopped her to explain that our pizza was wrong and I felt it would be a nice gesture for them to give us a reduction on our bill. The manager stopped me abruptly and indicated that she had heard about the mix-up and felt that "her experienced waitress could not have been wrong." What??!! Excuse me? I then told her our side of the story, which she was clearly not interested in hearing and then stated that "sometimes we do offer a discount, but would not in this case." When I explained I was not some street person trying to get a free meal, just a discount to show their concession, she didn't care and walked away.
If I am going out to dinner to pay five times what it would cost me to make the same meal at home, I expect that some of that money is for customer service and the luxury of being waited upon. I couldn't believe this complete disregard for their customers. They didn't seem to care if I would ever return. Well, now they have not only lost an existing customer, but I will do everything in my power to ensure that I have some impact on whether they get any new customers.
I guess the only way to make my voice heard is by writing about it here. I felt sick to my stomach when I left there, as if I had actually been robbed at gunpoint. For a place that relies solely on repeat customers and word of mouth, they have a very high and mighty attitude. Please avoid the Greenbush at all costs. If you want a unique and casual pizza place with creative pizza and italian food, visit Villa Dolce in Middleton. You will have an excellent dining experience without the attitude and parking hassles.
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