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  • Unfortunately my previous review is null and void. We've been seeing Jennifer literally for years and she's always done a fantastic job but after yesterday, no more. Made an appointment for makeup and hair, thru whassap messaging. Asked for the price, okayed the time, and remarked that 19% is a big tax. Not once said we're not coming. Showed up after traveling from America, hundreds of miles only to be told her assistant, Hannah was already booked. Hannah questioned us, wanted to see proof that this indeed was the time slot, implying we were lying somehow. My friend burst into tears when she was told the appointment was never confirmed. Whenever she can't make an appointment she has made it clear as crystal. On top of it, when my friend got upset, the other makeup/hair people who occupied the building looked at my friend like she was a freak, as if they have never seen someone cry before. They didn't really try to comfort her at all (offering her a bottle of water? How about a hug?) and then the woman on the first floor insisted we leave the building in order to call Jennifer.We were told maybe Hannah could squeeze my friend in but when pressed that was a no-go. They tried to call one place which of course was totally booked. Jennifer apologized and said it was her fault, not theirs, however, she never gave us follow up, made no attempts to make it right, and when I called her today she refused to take responsibility at all. My friend was humiliated, felt like she was treated less than human. Fortunately we found another place, at the very last minute, literally who took my friend in and treated her with respect, dignity and utmost professionalism. That is the bright spot to this sad story, which includes my friend missing her event's scheduled start time because of this fiasco. My friend's heart was broken-she came to love Jennifer as a friend....This is no way to treat a loyal customer...or friend.
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