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| - Canceling has been a nightmare and it appears it's still not resolved. My boyfriend was just offered a really great job in Atlanta. We decided it was worth moving out there so I told Scott at the TruHit on 79th Street, he said no problem I'll get your membership canceled. He said I needed to call this gym on McDonald to cancel my spin membership.
I called this gym 1/23, 1/24, 1/25. 1/26, 1/27, 1/28 and left a voicemail. I finally got a response when I missed a call from them on 1/30. The message was from Hannah who promised that my membership would be canceled but she also told me to go online to fill out the cancellation, which I did immediately!
2/13 TruHit on McDonald pulls $40 from my account for spin. I call again 2/13, leave a message, 2/14 leave a message, again 2/14 am given one of the owners phone numbers, Jeremy, of course Jeremy doesn't answer or call me back. I call again 2/15 leave a message. Call again 2/15 am told one of the owners is there Jen and that she'll call me back. I try her again hours later and am being told she's really busy and is in and out. OK, WHAT ABOUT ME? WHAT ABOUT THE PAYING CUSTOMER THAT WAS LOYAL TO YOUR GYM UNTIL I FOUND OUT I HAVE TO MOVE STATES? I don't have a lot to do with packing up a house, selling it and working on the logistics of moving across the country. My time isn't valuable? I should have to drag this out until possibly after I've left AZ for good? This gym is acting like I'm leaving because I hate the gym. I've loved working out at TruHit and wished there was one in ATL. After this experience I would absolutely never return to this gym. I'm not sure why my $40 was worth all of this. Why would a gym do this?
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