Horrible!! Our AC went out on our way to Vegas on a Wednesday so we made an appointment to fix our AC 9am Friday. When we went they couldn't find us in the system schedule. They told us its just an appointment to be put in line to be checked anyway. We left the car and they said they'd call us later in the day to tell us the diagnosis. They never called. We called the following day and the day after that and were told they don't do ACs on the weekend so it would be checked Monday. We called Monday and they hadn't checked it yet and couldn't tell us how long until it would be. Since we were leaving back home Monday we just picked it up and had to drive home in extreme heat and send our 1 year old with a family member earlier so that they wouldn't suffer in the 110 degree heat. Worst experience ever with Ford.