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  • Walked in at 9:40pm to order a 14pc crispy bone-in wings with honey bbq and a large hawaiian/peperoni pizza. As I completed my order I noticed someone sitting in the corner waiting for their order, person #1, and someone walking into the restaurant to pick-up an order, person #2. I waited outside for 23 minutes as I was quoted 15-20 minutes. I walked inside the restaurant and noticed person #1 and #2 still waiting, but person #2 was at the cashier table. Person #2 seemed unhappy as the order of wings was incorrect. The manager came out and issued a discount, person #2 paid and left. Person #1 finally got their order and was given a liter of Sierra Mist for waiting then left. I was asked for my name when the cashier noticed me. She pulled out the pizza I had ordered and looked confused as I continued to wait so I asked for my wings. She ran to the back and asked that I wait 4 minutes as they completed my order. As I continue to wait another person walked into the restaurant, person #3, and receives their pizza. At the same time one of the cooks came out and converses with person #3. The cook asks the cashier if she was 'really' going to make them pay for it. Person #3 was eventually given a discount for whatever reason as I continued to wait, person #3 left. My order of wings finally came out but it was incorrect, 8pc bone-in mild? The cashier returned to the kitchen and asked If I'd like a liter of Sierra Mist. Instead I asked for the manager which took some time too. I demanded a refund of my money because I had to wait up to 40 minutes for an incomplete order. The manager didn't hesitate, but she asked the cashier for her 'tail' after this. I did not need to know how the cashier was going to be disciplined which I thought was very unprofessional. I walked out and went to another restaurant next door, 20 paces away, got my food in less than 9 minutes! Not the cashiers, nor cook's fault. Simply no management, the place is pretty much being runned by the teenage employees.
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