I just moved here to Madison and was struggling to find a place to send my dog while I would be out of town. A friend recommended Waggin Tails, and I'm so glad she did!
I was looking for a 2-night overnight boarding and the first phone call went great, the young lady at the front desk was so nice and explained all of my options and pricing. You guys---- they have a Bunk Bed option for your dogs!! It's where 6-8 dogs (I believe) stay in one room win a human! They never get locked up, and can play at daycare while they are there too. I immediately new this would be the best (and very affordable) option. The young gal continued to explain that my dog needed to first have a temperament test (totally normal when new to a daycare/boarding facility). My dog passed the temperament test and we then kept him in daycare for about 6-8 hours so he could get used to the facility for his overnight stay. Since it was his first time there, they offered a free bath and nail trim---awesome!! When I picked up my dog he was happy, tired, and clean. There was also a cute "report card" of how he did, which I really appreciated!
When I picked up my dog after staying overnight for 2 days, he was agin super happy and tired, but I was bummed because I didn't receive any report card! I was just a little disappointing since it'd be nice to get some sort of update after two days... So that would be my ONLY tip/suggestion... Just An email or something to update maybe?? Or like the other review said, a webcam would be amazing!!