This company has become too large to give a you-know-what. When you call for local customer service, your call is re-routed to a call center. The call center logs the call and sends an e-mail message to the appropriate local branch. You never, ever get the phone number to the local branch. You have to wait for someone to call back, and you're lucky if they do.
Just spent 15 minutes on hold while the call center calls the local branch....wth?
I'm now in need of a new pest service. Terminix, you are poop.