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  • Just over 2 years ago we purchased 2 double Flexsteel recliners. We were sold on the fact that the arm rest would never show dips from elbows resting on it and if it did, it would be repaired and re-stuffed for free. Also all the mechanics were warrantied for a lifetime. They talked us into purchasing a Guardsman warranty and was told that if anything was ever accidentally spelt on the leather it would be cleaned and restored for the 1st 5 years. Basically we thought we had full protection for 5 years on anything that may go wrong. Well, 2 years later we had all sorts of problems. We sent design source pictures of all the problems. Some mechanical. but mostly seams that split. and the stuffing where our elbows rested was showing very deep dips as we were told would not happen All the sudden, nothing was covered. Then after some argument they said they would order parts for the mechanical problems and the elbow rests and we would have to pay for the labor and the seams would not be covered and would have to pay to get that fixed. The seems were the biggest problems. We called Guardsman, as their warranted stated the seems were covered as well as any stains. but they advised that they would not cover the seems or bother to work on the leather stains in any way, period. They couldn't tell us what they did cover. Apparently nothing. It was just a way for sellers of furniture to make more money. Today the repair gentleman showed up and advised the would put on new covers on the elbow rest and repair the minor mechanical problems for $350.00. No new stuffing would be involved or was provided. Also, he would not fix the seems and said if they did get fixed they would just do it again. Something about body oils at the seems where the real leather meets the vinyl. So we told him to forget it. We would have paid him the $350 and more if he could have returned it to look new but he said that wouldn't even be attempted. I suggest you don't buy anything from this store. They really make their furniture sound good, and are very good on convincing you they will last without problems and if problems do occur they will be fixed. All lies. AVOID THIS STORE AT ALL COSTS. If you get taken - remember you were warned.
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