This is my neighborhood Fedex location so find myself here fairly often. Service is always friendly and professional but often lacking in something. Today did not have a "laptop" box in stock so could not accept my computer to ship. Refused to put it in any other box in the entire store-had to have a specific box. If this is the policy - make sure you have materials in stock. Had to travel to another store. I expect more of a service dedicated to shipping.