| rev:text
| - There are a few cardinal rules in the restaurant business. At or near the top of the list is "get the customer's order right." Much less rarely seen, but closely related, would have to be "don't unilaterally change the customer's order and serve him what YOU think is best, rather than what he actually ordered."
This is why I'm giving The Coffee Pot 2 stars.
Before I explain, I will say this: the food I did get was fairly good. The whole wheat toast was actually top notch, the scrambled eggs were good and the home fries with sliced onions were pretty tasty. Essentially what you're expecting from a greasy spoon type diner. That having been said, the presentation was a bit less than ideal. The home fries and the shriveled bacon were both shades of gray--not figuratively--they were literally gray on the plate. Not appetizing to see, despite the fact that they actually tasted fine.
The coffee was decent, which has to be mentioned given the name of the place. Although as stated in some other reviews, the mug was the thing that was past its expiration date. The glaze on the ceramic was chipped and worn away. I had to switch sides to drink out of it. Again, fairly good product, but poorly presented.
Now for the big problem.
I ordered The Don. As listed on the menu this comes with 2 eggs, bacon, sausage, toast, grits or home fries (I'm not 100% sure that's an OR but I think it is--and that matters here) plus hot cakes.
I told the waitress I didn't want the grits. No problem, right? As far as I could tell it was grits OR home fries anyway. Even if I was mistaken, she left it at that and didn't inquire further, leading me to think I had just picked from a choice of two options, but had otherwise ordered the full breakfast.
Not so.
When the order arrived it was just the eggs, meat, home fries and toast. I thought maybe the hot cakes would follow. But they never came. After a few minutes, the waitress delivered the check and informed me, in a polite and pleasant tone, that she had not charged me for The Don. She made it seem like she had done me a favor, which I found odd because even though I ordered it, she had not actually served me The Don. Of course she shouldn't charge me for it!
I asked why, and she told me that it doesn't make sense to order it without the grits and hot cakes.
I told her I only declined the grits, she just never brought me hot cakes. (That it was her error, not mine, although I said so more politely than that.)
She just looked miffed. Rather than acknowledging her mistake, or apologizing even, she simply replied "oh well, you would have been really full if you had the hot cakes."
Which is kind of the point of going out for breakfast, isn't it?
Unfortunately, breaking a rule as basic as this drops the rating way down. On the food alone, this might have been a 3 or 3 1/2 star review. Issues of presentation, old mugs, etc would have kept it out of the 4 star level no matter what. But deciding on your own to simply change my order...that drops the place a full grade lower.
Some basic things have to be done right. Service matters. Despite decent food, the Coffee Pot failed to meet even this low standard.
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