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  • I have used this company for many years, not only for residential but commercial as well. The most recent experience was the worst. After they cancelled an appointment made for Saturday afternoon, it was rescheduled for Sunday morning. The tech and I'm calling him a tech because he was certainly no plumber, called to advise he was 30 minutes away and actually showed up over an hour later - that should've told me something, however I needed to replace a kitchen faucet and handle for a toilet. He replaced the toilet handle and talked me into new insides and I bought that. When he was done he felt it necessary to show me that I had electrical issues in that bathroom - hah the electrical issues were a rattle when you turned the light on and off in that room-the rattle was actually a metal wall hanging on the other side of the wall with the switch which caused the wall hanging to rattle. Hitting the wall does the same thing. Moving on. Replacing the kitchen faucet. First, I needed a new hot water shut off which is located under the sink. He couldn't turn it off hence it needed to be replaced. I looked at it after he left and yes he replaced it, however he neglected to put the cover on it that covers the hole in the wall so now I have a new hot water shut off with a big hole in the wall!! I provided a new kitchen faucet - one that was hands free. Yes that got installed, the plate that sits on the sink is crooked. He snuck the box out with the spare parts though - my spare parts and my box went with his. The sensor doesn't work so that it is hands free - a great idea if your hands are a mess and you don't want to touch the turn on. So he proceeds to tell me that you have to have the water on for it to work. So I turn it on and that's what I get - water running and he said it would turn off by itself- really how can that be when the handle is in the on position? He can't get the sensor to work either and tells me to read the manual - that he installed it correctly. So, If that's the case, show me how it works and I get the reply, read the manual. Well I did and I did every troubleshooting they suggested and still doesn't work. He was so messy and left little pieces of crap and dirt all over which I had to clean. No matter though- he must have forgot his bucket of tools and parts that he left on my counter or perhaps that was a gift in his haste to get out of here. Hmmm so okay let's complain to a supervisor - let's leave voicemails cause no one can talk to you about a complaint but Delinda or Belinda will call me back - yep that never happened either. So now onto a recommended plumber who can fix the mess I have.
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