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| - Talk about BAD customer service! I won't be back to this place. The manager is far from a "happy" Harry - he's hateful, and he made me pretty unhappy, too. I stopped in today for a car wash because I'm hoping to trade in my vehicle when I go car shopping this afternoon. I pulled in to the side entrance (opposite the car wash entrance), put a little gas in my vehicle and at the pump, the machine asked DO YOU WANT A CAR WASH TODAY? I selected the yes button, and I paid for the car wash with my gas. My receipt showed the purchase on it. I drove over to the little station where the man usually is standing so people can purchase their wash. The lane to the right of the station had a sign in front of it, but the lane to the left didn't. I was on the left side anyway, so I pulled up there. That's when I realized there was no one in the station. I saw a young man standing at the entrance of the wash area, so I rolled down my window and called out to him asking what I was supposed to do since there was no one there. He said they weren't washing cars today because it had been raining earlier. I said I already paid at the pump and asked what I should do. He told me to pull forward and that they would do my car since I had already paid.
All was going well until I got through the wash and over to the interior cleaning side. The manager was there. After ripping the receipt out of my hand, he went into the store part of the facility, so I followed him. There he gave me a lecture about moving his signs, and ignoring the fact that they weren't doing washes. I attempted three times to explain the situation, but he kept talking over me with a raised voice. I finally said that I needed for him to stop talking so I could explain, told him his machine ASKED if I wanted a wash, that I had no idea that they weren't washing cars that day because the entrance I came in had no signage to that effect, that I did NOT move any signs and that I was waved in by his employee, and that he didn't need to make me feel badly for purchasing his advertised product. He responded by stalking out of the place.
Anyway, when I returned home and explained the situation to my husband, he reminded me that the last time he went there - three years ago - they did such a horrible job that he would never go back. I'm with him on this. They won't get my business anymore.
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