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  • First I want to say that finding your dress is supposed to be so inceredibly special and after dealing with this place, I have to say that feeling is gone. I ordered my dress back in August for a May wedding and my bridesmaid dresses (8 of them) in November. Not only that but we got ALL of our tuxes there as well. They were all so reassuring that I definitely felt like this was going to be a great, once in a life time experience. After ordering my dress, I was told that it would be in no later then January. I called in January to find out and of course it wasn't available but they would call me back once they contacted the manufacturer. I never got a call back. I called again and once again they said it would be there at the end of January. I wasn't there in January and it wasn't there any of the other times the told me it would be. This went on for several months where I would call and they said they would call me back but I never got that call. The last time I called I was but on hold for 30 minutes and then hung up on. I called back and was put on hold for 45 more minutes and then hung up on. By this time I was so overwhelmed and so pissed off that I called them back and told them I was coming in. When I arrived, I waited and waited until I got an answer. They were completely unprofessional from the way they dressed to the way they behaved. Not professional at all. After I made a huge deal they told me that my dress would be in by the following Thursday along with all of my bridesmaid dresses. I'm pretty sure that if I hadn't made such a big deal I would still be waiting for my dress. My dress came in but not my bridesmaid dresses and to top it all off they ordered me an 8 instead of an 8P which means now I have to get more alterations done then I would have originally needed. We counted on this company to do the right thing by us but of course we were utterly disappointed. If you're thinking about using this company, please re-consider. Don't ruin your special moment by using a company that truly doesn't care about you or your special day.
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