| rev:text
| - TL/DR: The co-owners of this store can bake cupcakes but seem to have trouble with emails and basic etiquette.
FULL REVIEW/STORYTIME:
Other reviews on here have talked about the cakes and cupcakes from A Cookie & A Cupcake. They're good. I'm writing to address customer service.
I contacted AC&AC to set up an appointment to talk about wedding cake/cupcakes. I've worked with them on a custom cake previously, and have enjoyed their cupcakes on several occasions, so my fiancé and I were very interested in hiring them to make our wedding dessert.
My email (to the general contact email address on their website) went like this:
"Hi! I'm in the market for a wedding cake (or possibly cupcakes) and was wondering if my fiancé and I might be able to come in to meet with you? We're getting married [date] & are hosting our reception in [location]. I think my sister may have already called you, and she passed on the basic information to me in terms of cost, delivery, etc. We are fans of your cupcakes & custom cakes, and are interested in learning more about your wedding repertoire!
Looking forward to hearing back!
Thanks,
Emily"
Shortly thereafter I received an email from Wendy, one of the two chef-owners of the bakery. As follows:
"Wanna call suzy mcsunshine for a consult and I repeat 'repertoire'"
Um..... okay....
I sent a quick reply: "Wendy, You mistakenly replied to me instead of passing my email along to SynDee [the other chef-owner]. Your careless and unkind response has just cost you a customer. Sincerely, Emily"
One week later, I have yet to hear back, and assume that I will not. (I waited to post this review in case I received an explanation or apology that might change how I feel about being called "Suzy McSunshine" and mocked for using a 7th-grade vocabulary word.)
Now, I totally understand that customers can be difficult to interact with. I think it is normal for anyone who interacts with other people as part of their job to make fun of those people at some point. We all need to vent. However, (1) you should never, ever, ever do so in writing, (2) especially not in response to a customer's email, and (3) if you value your customers at all, you should own up and apologize if/when they overhear you making fun of them.
Dear Yelpers, feel free to stop into this cute shop in Tremont for a cupcake. Just know that it has been baked with bitterness and sarcasm. And know that you might overhear a co-owner mocking you as you walk out the door. I recommend not using any fancy vocabulary words; that would be quite the faux pas!
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