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  • When competition is high, airlines need to keep up with thier services to keep customers. I booked through US Airways based on a particular schedule that I needed. I never used US Airways so I was unaware of what they offer. All I knew is I wanted to get to Orlando. The planes seem older, no TV's, no plugs, no entertainment of any sort besides your Sky Mall Magazine filled with wacky gift items. On 3 of my 4 flights (I connected in Charlotte), there was no food offered, not even peanuts. They charge $25.00 for bags, but often full up the flights with no room for even your one carry on bag, so they will check it for free at the gate. I think they don't monitor the one bag and one personal rule, because people were getting away with bringing more than they should. So I decide to relax with a cocktail and ordered a Rum and Coke Zero. The credit card machines are not working, so they have to comp me since they don't accept cash. That was nice considering the situation. US Airways should really put more into thier services, the more you offer - the more people will spend. At least keep up with your competition, since you really are not that much cheaper or more convienant.
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