I really appreciated Ryan's help this evening as i had one of my earrings lose its ball bearing. He was instantly ready to help and figure out what i was looking for. This was the second ship i went to (due to the first one was closer to the house). The other shop had no personality and didn't seem to care if i was helped. Thanks Ryan for taking care of me. Will definitely be back for the other earrings after that get polished. Have a great evening!-Rob