I actually visit this salon only for Cathy Leake's skin care services and have never received hair services here. The salon seems a bit dingy - not a luxurious or classy feel. The receptionist, always the same woman every time, doesn't seem pleasant or helpful. In fact she's pretty dismissive. She offers clients of the hair salon something to drink when they check in at the desk, but does not offer the same to Cathy's clients. Honestly, this salon seems on par with the cheaper chain hair salons in the area.
As for Cathy, check out all of her 5-star reviews here: http://www.yelp.com/biz/skin-care-and-waxing-by-cathy-henderson
The only thing I don't love is her room. Not as luxurious as other waxing places I've been to, and even the sheets on her (very comfortable) bed are old and stained. But when it comes to her top notch skin care services, easy going personality, and her prices, she deserves nothing less than 5 stars!
If Cathy weren't here, I don't think I'd ever give Xpressions a shot.