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  • The car buying experience was wonderful and easy, even finance. I dread dealing with service. It is a hassle to get ahold of your advisor. No one in service ever seems to be on the same page. I recently brought my car is for AC service (because it is awful in a Q7) and window tint. There were burn marks in my leather, stains, cuts in fabric, rags left in the car, a piece of my door missing and over spray on everything. My service advisor Derrick was great. The service manager, Brandon was the worst! It was clear it was because I was a woman, problem solved after my husband went in. They finally agreed to fix everything and detail the car. We picked it up, no one went through it with us, the repairs were mediocre at best, the piece to my door took weeks to come in. Frankly, service department here is poor and they don't communicate well with each other or customers. Makes me want to trade my car in.
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