Went into T-Mobile on Val vista and warner to get a new phone because of the promo they are having and lost $68 in the process my 60 year old father got disrespected. My father has been a loyal customer for 12 years and has never been treated so terribly until today. If I could give Alex 0 stars I would he does not deserve to be a manager. I had a teeny tiny crack in my phone and after he made my father pay he then examined my phone and said he couldn't take it for the trade and then my father politely asked for him to get his money back and he automatically got defensive and attacked my father verbally. He was with his daughter and his grandchild who is 4 and started crying because she was terrified. He called corporate and they asked for his name and employee ID but my father being the kind man he is refused to do so . He got to speak with someone that was able to help him and more gave him his employee info and personal contact to make sure that he gets the phone and an extra discount for the disrespect he faced.