We ordered two cakes for our wedding here. One wedding cake and one groom's cake. The groom's cake came out way better than I imagined. The wedding cake was nice.
The design appointment was disappointing. I met with a girl who had to keep going to the back to ask the owner questions about what we could do or couldn't do, what would look good, what wouldn't. She went back and forth so many times, the owner should have come out and saved us all time and trouble.
The cake was the only thing I wound up going bridezilla about. When it came close to the wedding, cake stuff still did not seem to be working out right. I wound up sending my mom to deal with them so I wouldn't go crazy. The wedding cake never turned out exactly as I was hoping for, but it was cute and tasted good. And because of all the trouble, they wound up giving us a free layer. Only problem was, they put one of the flavors as the top "save" layer so we still haven't tried that flavor.
My work also uses them which is why I thought this was a safe bet to go with. They always come out great then.