I was in about 4months ago with my daughter , and had a terrible experience so I was hesitant in going back today but to my surprise it was quite different everyone from the sign in desk to the phlebotomy lady Tina were pleasant. I took the time to write this review because when I had my bad experience I took the time to write the bad one as well as track down the director of quest to let him know what a bad experience I had with my daughter. Glad to see someone listened and things have turned around . Today was a quick and pleasant one .thank you Tina