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  • Apparently I saved this as a draft. It's been about two months and I have updated it since. This place was an absolute joke. Having a groupon and not an appointment- my husband waited 3 hours and finally called me to tell me it wasn't going to work out. I phoned while he was there for an appointment so I could take it another day and explained I also needed tires anyways. He told me that they had availability "right now and to bring it in". I should have steered away immediately based off the fact that he was a liar but figured maybe they were just greedy and made appointments priority for those spending money. I took my husband to work and then took my car back. We are a one car family and I went and took my 3 daughters ages 11, 3 and 9 mo with me. Despite it being 116 outside we walked across the street to Target while they worked on it. I asked them to call me once it was done or if they needed anything. A called over an hour after and they didn't even remember who I was. They said about 30 more minutes. We waited 40 and then walked back (about 15 minutes). Upon entering my van was still up and he said they were finishing up (full oil change, new tires and changing front left bulb in blinker). We waited another 30 minutes and when I went up- again had to explain who I was. Mind you this is the same person I'm dealing with each time. I finally get called and they explain that I needed a new filter ($15) and power steering fluid and that I can - get this- make an Appointment to come back in! I asked why they didn't just call me since my car has been there and can they do it now. The manager on duty said it would take too long since the car was not down and scoffed and said "in all my years you are the first to get upset I didn't charge you more money". I explained NOT WHEN IT COMES TO MY KIDS and SAFETY!" I left. After leaving I realized that my front blinker was still not fixed. I got out to see that the WHOLE HOUSING was missing. A literal hole. I called and went back (now 15 minutes after closing). When I got there the guy met me at my car and looked at the front and told me to "turn it on and test it" wtf. It's not there! He calls back o the bay for a tech to come over and two guys come over and they are full on arguing about whose fault it was. They put it in and I leave. 10 minutes after leaving- my oil light comes back on along with my low tire pressure light. I went to Christian Brothers across the street where they topped off my fluids (coolant was almost empty), put air in my tires and reset my switch for FREE. The following day my husband went to go drive my car and realized that our seat controls no longer work. Our car is fairly new and they worked perfect prior to that day. My tire pressure has gone off every two weeks since and it seems that all of them have issues. We will never ever give this place our business again. There is a reason that of over 15000 members in A local forum people recommend Christian Brothers and not Fletcher's. They are absolutely awful. Thank you Christian Brothers for picking up where others so miserably fail.
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