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| - Thank you Centurylink.....for sucking sooo bad. And based on your other reviews, you've sucked for so long and yet have done nothing about it. How in the heck do you "bundle" services, but yet I still have to deal with two separate companies?! That's the dumbest shit ever. Hey Burger King should think of a bundle special with Wendy's. For $3 you get a Whopper and fries, but you have to drive to Wendy's and get the drink. F'n brilliant. So, I decided to try CL after feeling like Cox was screwing me over with prices and what I thought at the time, crappy service. I called the CL customer service to get the ball rolling. Very nice customer service people over all. Even though they can fix shit, they are nice. Anyhow, I let them know that I want the CL/ Direct TV special. We discuss DSL speed and I let them know that in the house we stream game, online school and several WiFi gidgets and gadgets. I was told that 20mbs was available in my neighborhood, but 10mbs would be a good place top start. We hash out the details and my monthly bill would be approximately $120 based on services, fees, equipment etc, and that the first bill might be a little higher. I say start me up. I was told they will send the equipment to me in a day or two. The next day I get an email saying my service has been started and thanks for being part of the CL family. Only problem...nobody came out to do anything, and I surely didn't have any equipment. So I placed my first call which lasted approx. 45 minutes. So, I tell the customer service that I will go to the CL store to get the equipment. I install the modem, Direct TV installs their stuff and away I go. The first week goes by and I am noticing the internet is very very very slow. Over the next couple of weeks I am continually hoping it will get better, but it doesn't. Buffering videos, the page loading speed of the old dial-up modem, DSL modem that drops out of service AT LEAST 4 times in an hour, buffering WiFi based television channels etc. I make my second call (30 minutes) CL customer service within my first 30 days to let them know I'm not happy with the 10mbs and I wanted to upgrade to the 20mbs. The gentleman on the other end of the phone said, "Here on the farm we have 10mbs and it works fine for us." Uhhhhh, WTF?! Apparently you and your cattle have shitty service. A few days later I get a call from the tech who says he is at the box and it looks like the 10mbs is the best I can get because I am the furthest away from the phone box that a house can be and still get service. He added that from the looks of it I wasn't getting 10mbs, but more like 6-8 mbs. I let him know what I was told and he said that the CL sales people only care about sales and don't care about the customer or the service (which I find to be true). My plan was to make the best of a bad situation and just ride out the contract. I now have crappy internet and 245 channels of which I have 14 on my will watch list plus the music channels. I found that I don't give a crap about sex toy commercials, face creams, from any coast. 85% crap channels with HBO running movies that should be free because they are not relevant......Uhhhggg. Anyhow, I now get my second bill in the mail and it's a whopping $220!!!! Almost seized when I saw it. I make the dreaded call to CL. I asked for an explanation of the bill because I should now be paying around the $120 mark. This conversation, between the initial rep and the second rep, lasted one hour and forty five minutes. During this lovely chat I find out that because I changed my plan, even though I was told I could without penalty, my "special" was cancelled and I would now be paying regular price for internet and Direct TV. I informed the person that this was the second time my bill was ridiculous and that initial service I was given was garbage, and even though I wanted better service I couldn't get it, but yet I'm still paying over $200 bucks!! So I get passed to the next person, I explain it all again, and I'm told they will help get me back on the "special" I initially had, but their system is down and that my next bill will reflect the change. The next bill came and the only thing it reflected was the fact I was getting ripped off once again. I did send an email to whoever gets their emails stating my continuing frustration with everything and the response I got back....We're sorry we're not able to provide you with the service you wanted. That was it.....nothing else...just that!!! So, after four months of just straight shitty service, I've decided to leave CL and Direct TV. The CL bundle is a bundle of crap and I just paid $380 to DTV to break their contract, you know because when you bundle you use two separate companies. Additionally, today I stopped by the CL store to drop off my modem and let them know I was cancelling service. I was informed that it would cost $200 because I was on contract. Fine, whatever.
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