I put in a phone order for 4 salads to go around 11:35 AM and was told it would be ready in 15 minutes. I arrived on time but it was not ready. The store was not busy at my arrival but after about 20 minutes of waiting they were busy. I reminded them I was still waiting and was told they were working on it now. I should have not called in because I saw many people just come and go in line with to go orders. After waiting almost 30 minutes I was told to pay up front near cookies area. I noticed "flies" all over the cookies. The salads were good but never going to call in again and don't buy the pastries that are sitting out. YUCK!