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| - Can I be honest? My cat gets better dental care than I do!
Dr. Visser and his staff are very welcoming, compassionate, and informative. You know how sometimes you get the sense that your questions and concerns seem like a burden the staff at a dental or medical clinic (human or animal) would really rather not, or simply haven't the time, to deal with? Completely opposite experience here.
We were referred to AZVDS West by our regular vet, who noticed signs of gum and periodontal disease on our cat's last check-up - and we owe him some serious gratitude. After Dr. Visser took a quick peek into my (very terrified) cat's mouth, checking his teeth and tonsils, he walked me through a prepared presentation explaining what he was likely to find once my cat was put under for x-rays, and gave me the opportunity to voice any questions/concerns I had before bringing his patient into the back The administrative staff then came in to go over the estimate with me - point by point. She was very pleasant, and more than happy to indulge me in looking at a few photos of what my cat really looks like, when he isn't hiding in the back of a carrier.
They kept me updated on my cat's status throughout the surgery, even emailing me pictures. When I went to pick my cat up, Dr. Visser again sat with me, showing me the x-rays that had been taken, as well as pictures from the surgery, and invited me to ask questions. He made sure I had a copy of the x-rays and photos, as well as a copy of the bloodwork, a breakdown of the anesthesia administered, a log of my cat's vitals during surgery (at 15min intervals), antibiotics, pain killers, discharge instructions, the Doctor's cell number and a secondary contact - just in case.
I felt great walking out the door, and even better when, later that evening, Dr. Visser personally called me to check that his patient was doing well - and not a quick "How is he?", he asked direct, pointed questions so he could be sure the cat was recovering well. He also gave me yet another opportunity to ask questions.
Another reviewer pointed out the cost. It is high, absolutely - but I'd mention that, after receiving the estimate, I called my vet at Banfield to compare. He recommended we continue with the surgery at AZVDS nor only because it was more efficient - Banfield lacks the dental x-ray machine and since cats need to be put under for the x-rays, it's much safer to have the work done at the same time, but also because the cost difference would not have been significant.
If you've gotta part with the money anyway, Arizona Veterinary Dental Specialists offers a great deal for it.
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