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  • No stars. Took my car for a $4 quick wash. Mid-way thru the cycle, my car lurched and began to back up. I heard a series of booms as my car was jolted. The car then proceeded thru the cycle. Once out, I immediately got out and discovered an enormous dent in my driver's side rear panel. An employee finally came out after I motioned for him and the manager soon followed. They wrote up a claim and told me they had never seen such a thing and suggested that perhaps the dent was already there. my car is 15 years old with less than 12,000 miles on it -- so it has been babied and I know every inch of it. It was not dented. After meeting with the district manager on Monday, he told us that he could not fathom how the dent could have been made and said that Autobell would not be responsible. He gave me a customer service number and an address that any correspondance from my lawyer might be sent to. I've been going to this same location since before it was taken over by Autobell and always been satisfied. It is never good to call your customer a liar either outright or in veiled terms. This is not good customer service, and, as you must already know, I will go out of my way to tell everyone.
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