Ended my service with the city of PHOENIX in July 2015 and STILL fighting with them to get my deposit back no one there seems to know anything I get the run around ..first I'm told it was sent out then told were even my bill was paid ON TIME every single month yet in the middle of July they shut my water off even though my bill was paid in full last time I called to talk to them I talked to a supervisor but they have no record of me talking to a supervisor this place is a joke and I'm sure if and when they get back to me I will never get my deposit back they rip people off and are full of excuses as to why u aren't getting it back its too bad PHOENIX doesn't have another option for water service fortunately for me I will NEVER have to pay them any more money for water as I've moved far away from these deceitful people!! Hope my money bought one of your employees a nice dinner!!!!