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  • Very disappointing. One week ago my dad placed an order to go for he and my mom using a gift card we gave him for Fathers day. They both ordered prime rib end cuts. She orders a sweet potato and salad and he ordered asparagus. When he got home all that was there was the meat and a loaf of bread. No side orders. How can this happen? Did he forget a bag? Rina took the order. My dad called and let James the manager know and he said he would send a voucher through email. When I spoke to my mom today (Monday) and she told me this story I was furious. She had not received anything via email at the time. So I called to speak to a manager. I got James. He said yes he had spoken to my dad and that it would take a few days for it to arrive since it had to go through corporate. The reason I'm writing this is that James while trying to be helpful was also condescending. I specifically called at a slow time so I wouldn't be calling during a rush. Answers to questions were okee dokee. Flippant. It was as if this was not important to him and he didn't care. I don't think this is how you want your restaurant to come across. It's been a week. Nothing yet. My mom says it doesn't matter if they send anything or not. She's not going back.
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