I came here the other day with my boyfriend to get new phones. We are on differant accounts of course,so the guy helping us said let me get someone who can better help you. He did and we got a lovely girl that totally knew exactly what she was doing. We were helped very quickly and got in and out of there in 30 min(that was for 2 of us).I thought that was great! Love my new phone and love Verizons customer service.