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  • Food - overall food is fresh. Points taken away from the sauce section. Sauces are in containers put in a trolley cart, doesn't seem too appealing. Customers have to match the sauces in the container to a grid taped to the wall, in order to find out what the sauces were. Environment - Spacious and clean. Points taken away because waiters/waitresses don't take away the dishes. So, as we ordered more food, we need to stack up the empty plates ourselves. Service - Bad. The waiter we had was a tall and slim built gentleman, named Chris. He spoke rudely and had a bad attitude overall - he was not willing to add soup to our pot and demanded us to lower the heat of the pot when it was not even boiling. He kept coming to lower the heat without our consent, again, when the water was barely boiling. There was once he even came to turn off the pot. Hello? This is hot pot, the food need to be boiled in a HOT pot to cook. Secondly, some food we order did not come. Chris made the whole dinner experience become stress and pressure. On a side note, a lady (oddly she had no name tag) who served us dessert was nicer, friendly and more patience. Overall - The same Mongolian Hot Pot was better at other locations in terms of service and food. The other locations in ON and BC was way better in service and overall.
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