I go to the Ahwatukee office and staff is always friendly. Yes, you have to wait well past your appt time, but its not much better no matter where you go. My problem comes in reviewing results of any labs, test, x-rays that are done to you. I had labs done about 2 months ago and it took them two weeks to call and give me the results. I had a MRI done on my low-back as I was in excruciating pain and I had to call repeatedly to finally get a non-nurse to call me back on a Friday night at 6:30pm. She had no idea what she was reading and I didn't understand if I had a problem or not. I asked her to fax me the write-up which she did on Monday. I took the results to my Physical Therapist for him to determine what was going on. I fell about 6 weeks ago due to the numbness in my legs. I thought I sprained my ankle, but after two weeks there was no improvement so I made an appointment. The doctor sent me for an x-ray. I went the same day. I called EVFM to find out why I hadn't heard anything for 4 days. They sent a message to the doctor. 4 more days, nothing. I called again. Still nothing. I called again on day 15. They said the doctor had reviewed the x-ray and it said there was no ACUTE fracture. I asked if there was a non-acute fracture since my ankle was still not getting better. She said, I should set an appt to see the doctor to ask him. I could be walking around with a stress fracture and doing damage. The injury happened 1.5 months ago and I still don't know what the issue is and these folks don't seem to care. I'm definitely going to switch doctors. If you ever need anything done outside the office; I'd suggest you go to an emergency room or Walgreens for their instant care.